Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly Staff
Luxurious Appearance
Limited Dining Options
Pricey Dining
7.8/10
Very good
Rooms
8.5
Location
9.0
Service
8.0
Dining
6.5
Guest reviews
7.8/10
based on 6 reviews
8.7
8.7/10 based on 2176 reviews
Lawrence
United States,
April
2024
8.0/10
My stay at the hotel was delightful. The room, although very comfortable, had a bit of a complex lighting system. The view overlooking the plaza was fantastic. Overall, the rooms were well-equipped and cozy. The service was impeccable, except for the unhelpful response about the bathroom situation on the 2nd floor. The location was excellent, close to the old town and all the necessary amenities. Dining options were good, but a bit pricey for my taste. The hotel facilities were top-notch.
Rooms
8.0
The room was a rather deluxe suite, very comfortable but with a few too many switches to operate all the lights, curtains, etc.
Service
7.0
The service was very pleasant and the staff were friendly and helpful, except for the bathroom situation on the 2nd floor.
Location
9.0
The location was excellent, within walking distance to the old town, overlooking a landscaped square, and close to all necessary amenities.
Dining
7.0
The dining experience was very good with lots of variety, although a bit expensive for my liking.
Facilities
9.0
The hotel facilities were excellent.
Tom
United States,
January
2024
7.2/10
I had a pleasant stay at the hotel with clean and comfortable rooms and super friendly staff. The dining options were a bit disappointing, but the location was excellent, offering easy access to various local spots. Overall, a great value for money.
Rooms
9.0
My room was spacious, well designed, and had lots of space to put my stuff. It was very clean and comfortable with a sizable modern bathroom.
Service
7.0
The staff was extremely courteous and happy to provide information on getting around Girona. However, they were unfriendly during check-in and demanded passports, which was a downside.
Location
8.0
The hotel's location was great, just a couple of minutes' walk from the train station and a short distance to the historic old town. It was convenient to access everything for a short stay in Girona.
Dining
5.0
The dining experience was a bit disappointing as the food choices were limited and overpriced for the quality available. The hot/warm section was particularly unappetizing.
Facilities
7.0
Gary
United States,
January
2024
7.8/10
The hotel rooms were luxurious in appearance, spacious, and clean, though I unexpectedly found a pair of men's underpants under the pillow. The staff were helpful, but the rooms were a little too warm in the evening. The bed was very comfortable.
Rooms
8.0
The rooms were spacious, clean, and the bed was very comfortable, but a bit warm in the evening. Found a surprise pair of men's underpants under the pillow!
Service
9.0
The staff were lovely, welcoming, and exceptionally helpful. They even assisted me when I had a fall outside.
Location
10.0
The hotel is in the middle of the city, making it convenient for exploring. Close to the railway station and plenty of snack bars nearby.
Dining
5.0
The dining experience was average at best. Limited choice and pastries didn't seem fresh. Not worth the added price.
Facilities
7.0
The dining area was in an amazing spot, surrounded by plants.
David
United Kingdom,
October
2023
8.2/10
The hotel offers beautifully kept rooms that make you feel like you're in a private spa, with lovely towels and bed linen. However, I found a pair of men's underpants under the pillow, which was a bit surprising. The service was extremely friendly and professional, and they even left complimentary chocolates and water for my birthday. The location is excellent, just a short stroll from the train and bus stations, making it perfect for exploring. The dining options were good, but the prices were higher than expected. Overall, a luxurious stay with some minor room cleanliness issues.
Rooms
8.0
The rooms felt luxurious in appearance, spacious, and clean, with lovely towels and bed linen.
Service
9.0
The service was exceptional. The staff were extremely friendly and showed great professionalism.
Location
9.0
The hotel's location was excellent, just a short stroll from the train and bus stations, making it convenient for travelers.
Dining
7.0
The dining experience had good options, but the prices were higher than anticipated.
Facilities
8.0
The hotel provided great amenities for a comfortable stay.
Godfrey
United Kingdom,
August
2023
7.8/10
The hotel offers modern, clean rooms with super comfy beds and quality linens and towels. The staff is friendly and professional, though some simple needs like bed arrangements could be improved. The location is ideal for city exploration but dining options were a bit limited. Overall, a comfortable stay with great service and facilities.
Rooms
9.0
The rooms look brand new and clean, with comfortable beds and a big modern bathroom featuring a great shower. Fast wifi, even on the outside terrace.
Service
7.0
The staff is nice and friendly, providing all necessary information. However, could improve on meeting simple consumer needs.
Location
8.0
The hotel overlooks a landscaped square and is centrally located, close to everything needed for a city break. Snack bars nearby compensated for the delayed hotel restaurant opening.
Dining
7.0
The dining experience had lots of choices but could offer a better selection of cereals. Prices were as expected for the options available.
Facilities
8.0
The hotel offers room service, car hire, laundry services, and tours/ticket assistance.
Dominic
United Kingdom,
May
2023
9.0/10
My stay at the hotel was exceptional. The location was perfect, just a stone's throw from the historic old town and the train station. The rooms were not only a good size but also comfortably furnished, and they stayed cool throughout the night. The service was outstanding, with exceedingly friendly and helpful staff, including a lovely man who came to my aid when I needed assistance. Though I didn't get to try the dining experience, the overall value for money was evident in the luxurious appearance of the hotel. I only wish the dining options were a bit more diverse.
Rooms
9.0
I was impressed with the size and comfort of the rooms.
Service
9.0
The staff went above and beyond to ensure a pleasant stay.
Location
10.0
The hotel's location was superb, making it easy to explore the historic Girona and enjoy the amenities of a large hotel.
Dining
8.0
I can't comment on the dining experience, but the overall value for money was apparent.
Facilities
9.0
The facilities were top-notch and added to the overall luxurious experience.
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